French Desk Account Manager

Role:

Supporting the Managing Director of Fidinam Vietnam daily, in collaboration with local team members of Fidinam (Vietnam) Limited, to deliver a comprehensive range of services, including but not limited to corporate services, accounting, treasury management, international tax planning, local tax compliance, relocation assistance, and consultancy.

As the local representative for the French Desk, assisting the Managing Director of the French Desk APAC in developing relationships within the relevant ecosystem and enhancing the desk&aposs portfolio. Traveling may be required occasionally.

Key responsibilities:

Customers Accounts Management: Building and maintaining strong, long-lasting client relationships

As the lead point of contact, growing portfolio of corporate and individuals clients on all account management matters with the support of back-office team members;

Building trusted advisor relationships with key accounts and stakeholders while ensuring timely delivery of solutions, effectively addressing challenging client requests and managing issue escalations as needed.

Negotiating and reviewing mandate and service agreements to enhance profitability.

Following up all the cases and inquiries generated by the Head and Manager of French Desk;

Marketing and business development:

Supporting all facets of Fidinams business development strategy in Vietnam, with a focus on French companies looking to establish or expand their presence.

Cultivating new business opportunities with existing clients (through upselling) and new clients while identifying areas for improvement to meet key performance indicators and budget targets.

Establishing and nurturing partnerships with professionals, including local European Chambers of Commerce and other key institutions, through event participation and organization.

Planning, designing, and executing marketing initiatives (e.g., seminars, presentations) to effectively promote the companys services.

Desk administrative management:

Conducting daily administrative tasks, including drafting mandate agreements, coordinating with back-office departments, reviewing financial statements and corporate documents, and performing market research and general inquiries on various topics.

Managing monthly invoicing processes and overseeing accounts payable.

Providing regular reports on the progress of monthly and quarterly initiatives to internal and external stakeholders.

Job requirements

Qualifications:

Bachelors degree or higher in Economics, Law, or related fields

Minimum 4-5 years of proven experience as a business advisor in the corporate services consulting industry;

In-depth knowledge of the Vietnamese regulatory landscape and experience navigating the local market, particularly from a foreign entrepreneur&aposs perspective

French speaker, strong command of the language, with ability to manage client relationships. (required)

Business-level proficiency in English (required)

CRM software proficiency (e.g. HubSpot) (required)

Excellent interpersonal, communication, and organizational skills