Job Description

Candidate must have strong hands-on experience of 10+ years in Salesforce ecosystem with at least 4-5 years of experience architecting and implementing Salesforce Field Service Lightning (FSL) solutions.

Required Skills & Experience

Lead end-to-end architecture, design, and implementation of Salesforce Field Service Lightning (FSL) solutions.
Design scalable field service management solutions for enterprise organizations.
Deep expertise in:
Salesforce Field Service Lightning (FSL)
Service Cloud
Experience Cloud
Sales Cloud
Mobile Field Service Solutions
Strong understanding of FSL core components:
Service Territories
Service Resources
Operating Hours
Work Types
Work Orders
Work Order Line Items
Service Appointments
Skills Management
Dispatcher Console
Hands-on expertise in:
Scheduling Policies
Work Rules
Optimization Rules
Routing Strategies
Resource Availability
Crew Management
Asset Management
Experience designing Mobile Workforce Management solutions.
Expertise in:
Apex
Lightning Web Components (LWC)
Flow Automation
Platform Events
REST/SOAP APIs
Design enterprise-grade integrations with:
SAP
Oracle ERP
GIS Platforms
IoT Platforms
Asset Management Systems
External Scheduling Systems
Strong understanding of:
Real-time scheduling
Appointment optimization
Service lifecycle management
Preventive maintenance processes
Inventory and asset tracking
Experience implementing:
Offline Mobile Capabilities
Mobile Workforce Enablement
Technician Productivity Solutions
Strong understanding of:
Salesforce Security Architecture
Sharing Rules
Role Hierarchies
Governor Limits
Large Data Volume (LDV) considerations
Experience with DevOps tools:
Copado
Gearset
AutoRabit
GitHub
Azure DevOps
Experience leading architecture reviews, design reviews, and code reviews.
Strong stakeholder management, client interaction, and consulting experience.

Key Responsibilities*

Define enterprise architecture for Salesforce Field Service programs.
Lead solutioning workshops with business stakeholders, dispatch teams, and field service operations.
Design scalable workforce scheduling and optimization frameworks.
Architect mobile workforce solutions for technicians and field engineers.
Define integration strategies across ERP, Asset Management, GIS, and IoT platforms.
Establish architecture standards and governance frameworks.
Review technical designs and ensure adherence to Salesforce best practices.
Mentor developers, technical leads, and solution architects.
Participate in estimation, solution review, and pre-sales activities.
Support deployment planning, release governance, and production readiness reviews.
Ensure scalability, security, maintainability, and performance of FSL solutions.