Expert, HR Business Partner

Job Purpose

As Expert, HR Business Partner, Ensure that all HR policies, processes, and programs are implemented accurately within the assigned unit; provide direct support to line managers on daily HR matters; and maintain precise data and reporting to enable smooth operations and informed decision making.

Key Accountabilities

1. Operational Excellence & Process Improvement

- Execute all HR processes according to the cycle: performance evaluation, probation confirmation, workforce movement review, record updates, etc.

- Guideline managers to correctly apply HR processes (hiring request, onboarding, probation, performance cycle, disciplinary actions, exit, etc.).

- Ensure all HR records, documents, and data are updated accurately, on time, and in compliance with standards.

- Responsible for recruitment or partnering in recruitment to ensure sufficient resources to execute business plans and meet unit workforce needs for the fiscal year.

- Ensure stable, compliant, and timely HR operations within the unit.

- Support line managers in resolving daily HR issues promptly, reducing operational risks.

2. HR Program Support

- Assist in implementing programs such as performance management, engagement surveys, calibration, and talent reviews as guided by Senior Expert/People Partner Lead.

- Monitor progress, remind managers/employees, compile reports, and resolve simple issues within the unit.

- Participate in coordinating cultural, internal, and basic HR communication activities within the unit.

3. Reporting & Data Accuracy

- Collect, input, and reconcile HR data periodically.

- Prepare monthly/quarterly reports using standard templates: staffing, workforce changes, attrition, performance cycles, etc.

- Proactively flag data errors or anomalies related to HR operations.

- Generate accurate data for Senior Expert/Lead to use in analysis and decision making.

4. Labor Relations & Policy Guidance

- Serve as the first point of contact for employees regarding inquiries on benefits, policies, and processes.

- Handle initial employee relations cases of low to medium complexity (policy violations, minor disputes, etc.).

- Provide basic policy advice to managers; escalate complex cases to Senior Expert/Lead.

- Enhance employee experience through consistent, clear, and compliant support.

5. Cross Functional Collaboration

- Work closely with TA, HR Services, C&B, and Learning teams to address unit requests.

- Support onboarding, role transitions, and internal training activities as per unit plans.

- Assist People Partner Lead in small projects or process improvement initiatives within the unit.

Qualification and Experiences

- Bachelor's degree in Human Resources, Business Administration, or a related field.

- HR certification (e.g., PHR, SHRM-CP) is a plus.

- 8+ years of HR experience, preferably in a Business Partner or generalist role.

- Strong understanding of HR principles, practices, and employment laws.

- Excellent communication, interpersonal, and relationship-building skills.

- Ability to work effectively in a fast-paced environment and manage multiple priorities.

- Proficiency in HRIS and Microsoft Office applications.

- Deep knowledge of the local & regional recruitment market; with good understanding of skills and capabilities required for a range of roles across corporate functions, technology, digital, etc.

- Proven track record of hitting hiring goals and forming positive relationships with hiring divisions

- Experience in using various recruitment tools and effective hiring processes to drive successful outcome