Driver Coordinator

1. Driver Operations Performance & System Management

Monitor and evaluate driver operations performance through dashboards and operational tools

Identify performance gaps and lead actions to improve key operational metrics

Coordinate and adjust operational plans based on demand fluctuations, system updates, or external factors

2. Supply Planning & Field Operations Coordination

Manage driver supply allocation across areas and time slots to ensure optimal coverage

Work closely with field teams to execute operational plans and maintain stable supply during peak periods

Oversee driver activity and ensure alignment with operational strategies

3. Compliance & Operational Quality Control

Ensure driver operations follow company policies, SOPs, and quality standards

Monitor and handle violations, and propose improvements to enhance compliance processes

Collaborate with relevant teams to maintain and improve service quality

4. Data Analysis & Operational Insights

Analyze operational data to identify trends, issues, and opportunities for improvement

Generate insights and recommend initiatives to optimize driver performance and experience

Support evaluation of new policies, system changes, and operational strategies

5. Reporting & Stakeholder Management

Prepare and present regular operational reports with key insights and action plans

Proactively identify risks and escalate issues that may impact supply-demand balance

Collaborate with cross-functional teams (Product, Ops, CS, etc.) to drive improvements

At least 1 year of experience in operations, logistics, e-commerce, or related fields

Proficient in Google Sheets/Excel (basic formulas, data handling)

Good ability to read and understand data, logical thinking, and problem-solving skills

Proactive, responsible, and able to work under pressure

Good communication skills and ability to work with different stakeholders

Experience in delivery, transportation, or tech platforms is a plus

Experience working with data or operational dashboards is a plus