Job Description:
1. Driver Operations Performance & System Management
- Monitor and evaluate driver operations performance through dashboards and operational tools
- Identify performance gaps and lead actions to improve key operational metrics
- Coordinate and adjust operational plans based on demand fluctuations, system updates, or external factors
2. Supply Planning & Field Operations Coordination
- Manage driver supply allocation across areas and time slots to ensure optimal coverage
- Work closely with field teams to execute operational plans and maintain stable supply during peak periods
- Oversee driver activity and ensure alignment with operational strategies
3. Compliance & Operational Quality Control
- Ensure driver operations follow company policies, SOPs, and quality standards
- Monitor and handle violations, and propose improvements to enhance compliance processes
- Collaborate with relevant teams to maintain and improve service quality
4. Data Analysis & Operational Insights
- Analyze operational data to identify trends, issues, and opportunities for improvement
- Generate insights and recommend initiatives to optimize driver performance and experience
- Support evaluation of new policies, system changes, and operational strategies
5. Reporting & Stakeholder Management
- Prepare and present regular operational reports with key insights and action plans
- Proactively identify risks and escalate issues that may impact supply-demand balance
- Collaborate with cross-functional teams (Product, Ops, CS, etc.) to drive improvements
Requirements:
- At least 1 year of experience in operations, logistics, e-commerce, or related fields
- Proficient in Google Sheets/Excel (basic formulas, data handling)
- Good ability to read and understand data, logical thinking, and problem-solving skills
- Proactive, responsible, and able to work under pressure
- Good communication skills and ability to work with different stakeholders
- Experience in delivery, transportation, or tech platforms is a plus
- Experience working with data or operational dashboards is a plus
