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techcombank (tcb)

Director, IT Quality Engineering

techcombank (tcb)
Hanoi, Vietnam
8-10 Years
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Job Description

Job Purpose

The Job Holder:

  • Establish enterprise quality assurance program with clearly defined QA process/procedures
  • Establish proactive and reactive quality controls (monitor, report và audit) to ensure high quality, first-time-right, and process compliant. Provide analysis on collected QA data to provide insights for all to improve.
  • Establish comprehensive testing standards, practices, and techniques. Establish rules, guidelines Administer/manage test environments and access policies.
  • Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases.
  • Establish and operate the product/system quality control through the evaluation, review, quality monitoring according to the processes, guidelines, standards and quality criteria issued by Quality Engineering.
  • Establish proactive and reactive quality control measures (monitoring, reporting and evaluating) to ensure high quality, first-time implementation and process compliance. Provide detailed information and analysis of the collected Quality Control data for all projects and employees to improve.
  • Perform quality measurement, evaluation and analysis through quality metrics to make quality improvements, processes, guidelines,...
  • Participate in the development/improvement of quality processes, guidelines, standards and indicators
  • Establish comprehensive testing standards, practices, and techniques. Administer/manage test environments and user access.
  • Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases.

Deploy the work
  • QA process/procedure
  • Proactive and reactive quality controls (monitor, report và audit), QA data
  • Apply QA best standard, practice, method and tool (example: ISO, Lean Six Sigma).
  • Controlling the application of quality processes, guidelines, standards and targets at all stages of the product life cycle.
  • Control product quality in accordance with requirements, standards and quality norms.
  • Monitor, evaluate, participate in the investigation of the cause of errors and incidents to find out the relationship, deficiencies in the quality assurance/control and testing activities, thereby drawing lessons from building a library of lessons learned, improving processes/instructions/quality indicators; applied in training and quality control
  • Apply best Quality Control practices, methods and tools.
  • Test standard, practices, and techniques for all kind of test (Functional and non-functional)
  • Administer/manage test environments and user access.
  • Test strategy, test design, test plan, test scenario/case, test report
  • Increase automation test ratio
  • Participate in the development/improvement of quality processes, guidelines, standards and indicators

Risk management and compliance
  • Define solution and metric to monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service.
  • Monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
  • Manage bugs according to software testing process. Coordinate with related departments to fix/re-test errors.
  • Monitor post go-live issues and compare with test result to prevent risk of un-cover test or low performance.
  • Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs); Use and update the standard set of Test Case Library (Master Test Case Library)
  • Deploy and maximize testing tools and management tools; Automate the testing process to increase test productivity and efficiency.

PEOPLE MANAGEMENT
  • Oversee human resources planning and execution (headcount & costs) of their function/ sub- function
  • Attract, onboard and retain the right talents for a high- performing team
  • Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
  • Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)
  • Define team's capability requirements and enable team member's professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
  • Motivate and recognize team members contributions towards the team's shared goals
  • Responsible for developing talents within the function/ sub- function
  • Act as a role model and promote corporate culture at function/ sub- function level
  • Understand & communicate relevant HR offerings to team members.

Success Profile - Qualification and Experiences
Qualifications

  • University graduate or higher majoring in information technology, computing, telecommunications, finance or banking
  • Foreign language: English/ according to TCB's regulations in each period

Work Experience

  • 8 -10 years of experience in managing a team that conducts software testing assessments in financial/services/telecommunications organizations. The experience includes the following aspects:
  • Strong professional knowledge of technology systems in the bank.
  • Having solid testing professional knowledge as ISTQB (International Testing Certificate is preferred) or equivalent knowleadge and experience.
  • Knowledge of at least 1 programming language and SQL Server database.
  • Having understanding, knowledge in working with quality standards such as TCVN, ISO, Lean Six Sigma,...
  • Experience in information technology and banking
  • Experience in software testing

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

techcombank (tcb)

Job ID: 148363087

Jobs by Skill - IT
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Last Updated: 26-05-2026 11:26:54 AM
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