Customer Success Consultant

Job Responsibilities

1. Responsible for undertaking the operation of the international pan-home furnishing industry

SaaS business imported by the sales department (currently mainly in Southeast Asia),

including daily communication and maintenance, troubleshooting, collection of needs and

problems, etc., and actively coordinate internal & external resources to provide customers

with high-quality services;

2. Through regular customer communication, customer visits and other operational means,

increase customer stickiness, improve merchants satisfaction, and maintain a good

cooperative relationship;

3. In-depth understanding of customer status, mining customer needs, providing customers

with professional and exclusive project implementation plans, guiding customers to reach

in-depth cooperation, and promoting customer success;

4. Cooperate with the contract renewal team to jointly promote customer renewal, guide or

tap customer needs for value-added services on a daily basis;

5. Have a certain data analysis ability, be responsible for various indicators such as the activity

of customer tools, locate customer problems through data, propose solutions, analyze

operational effects, and track user behavior;

6. Have sufficient product awareness, be able to guide and promote product update and

iteration, and promote product landing.

Qualifications

1. English and Chinese can be used as working language;

2. Strong logical thinking, big-picture view, goal-oriented but with good process management

methods and habits;

3. Experience in consumer behavior research is preferred; data and product experience are

preferred;

4. Strong initiative, strong learning ability, innovative consciousness and can be applied in work;

patience, service consciousness and sense of responsibility to customers, strong ability to

withstand pressure; willing to share, good at teamwork.