E-COMMERCE OPERATIONS (SYSTEM/PLATFORM)

Key Responsibilities

1. E-commerce Operations & System Monitoring

Operate and monitor E-commerce platforms (website, mobile app, marketplaces)

Track system performance and proactively detect and resolve issues to ensure SLA compliance

2. Order Handling & Cross-functional Coordination

Handle and resolve issues related to orders, customers, and system operations

Coordinate with internal teams (Sales, IT, Customer Service, Logistics) to ensure smooth operations

3. Data Analysis & Process Optimization

Analyze operational data and customer feedback to identify improvement opportunities

Propose and implement solutions to enhance customer experience and operational efficiency

Continuously optimize workflows to reduce costs and improve performance

4. Projects & System Integration

Support integration projects with partners (marketplaces, logistics providers, third parties)

Monitor project progress and ensure timely delivery

Requirements

Bachelor's degree in Business, E-commerce, Information Systems, or related fields

At least 1–2 years of experience in E-commerce Operations or related roles

Strong understanding of E-commerce operations and online sales processes

Logical thinking and problem-solving skills

Good communication and cross-functional collaboration skills

Proactive, responsible, and able to work under pressure

Basic English reading skills (preferred)

Benefits

Income and bonus based on performance.

13th month's salary and KPI bonuses.

Training programs according to company regulations and job requirements.

Social, health, and unemployment insurance provided according to regulations.

Annual salary adjustment based on performance.

Clear career development path.