Customer Success

• a im lm vic: Ti vn phng cng ty & Online ti nh.
• Vn phng cng ty: Ta nh H Gm Plaza, 102 Trn Ph, H ng, H Ni.
• Thi gian lm vic:

- Thi gian u training lm vic ti vn phng cng ty: 08h00 - 17h30 (Th 2 - Th 6). Ngh tra t 11h45 - 13h15.

- Sau lm vic theo Ca trc: m bo ti thiu 9 ca/tun. Mi ngy lm ti a 2 ca v khng lin nhau; c th ch ng sp xp thi gian ng k ca lm vic theo tun.Cc ca lm vic:

• Ca 2: 4am - 8am (lm Online ti nh)
• Ca 3: 8am - 12pm (lm ti vn phng cng ty)
• Ca 4: 12pm - 4pm (lm ti vn phng cng ty)
• Ca 5: 4pm - 8pm (lm Online ti nh)
• Ca 6: 8pm - 12am (lm Online ti nh)
• S lng tuyn dng: 4 - 5 ngi.
• Thi gian th vic (training): 2 thng.

- T vn, hng dn v h tr gii quyt cc vn khch hng gp phi khi s dng cc sn phm ca Avada (sn phm web app cho eCommerce: Shopify, Magento, WooCommerce) qua h thng livechat (Crisp) - khng cn gi in.

- Cp nht cng ngh mi v Shopify v h thng Apps ca Avada SaaS.

- Phi hp vi cc thnh vin trong team support v team developer phn tch v a ra gii php tt nht cho cc vn ca khch hng.

- Thay mt cng ty qun l mi quan h tt p vi khch hng, ng hnh cng khch hng h t c kt qu tt nht.

- Lng nghe feedbacks ca khch hng v xut gii php ti trng nhm Customer Success.

- xut ni dung (FAQs, introduction, video ideas) h tr khch hng.

- Ting Anh c v vit tt, tng ng trnh IELTS 6.5 hoc TOEIC 750 tr ln (c chng ch l li th).

- u tin ng vin c t nht 6 thng kinh nghim chm sc khch hng. C hiu bit tt v nhy cm trong lnh vc dch v khch hng (u tin lm ti cc cng ty thng mi in t).

- Nhy cm vi insight ca khch hng: c k nng phn tch v nh gi tt.

- C thi hc hi tuyt vi, l ngi bit lng nghe v c k nng giao tip tt.

1. Lng, thng v ph cp

- Thu nhp theo tha thun, tng xng vi nng lc v hiu qu lm vic: T 9.000.000 - 15.000.000 . nh gi hiu sut cng vic 6 thng / ln. Tng thu nhp = (S ca * Rate Ca) + Bonus Review 5* + Bonus Conversation.

- Thng nng, thng qu, thng l Tt, lng thng 13.

- Ph cp gi xe, ph cp i li theo quy nh cng ty.

- Cung cp trang thit b lm vic y , hin i (PC / Laptop,...).

2. Phc li v i ng

- c lm vic trong mi trng tr trung, thn thin, nhit tnh, chuyn nghip v c nhiu c hi thng tin.

- Vn phng lm vic tin nghi vi khng gian m; Pantry lun y p tr, cafe, bnh ko c refill hng ngy.

- Tham gia cc hot ng th thao / vn ngh: CLB chy b, bng, cu lng, board game, PS5, vn ngh, sau gi lm vic.

- Tham gia cc hot ng s kin c t chc hng tun / thng: Happytime, sinh nht, tng kt, d ngoi, trekking

- Hng y cc ch phc li nh BHXH, ngy ngh php, du lch hng nm, thm hi m au, hiu h, thai sn, khm sc khe nh k,

3. o to v pht trin

- c Leader training trc tip cc kin thc, k nng cn thit cho cng vic.

- c tham gia cc kha hc o to v k nng pht trin con ngi v k nng chuyn mn.

- C hi c th hin v pht huy nng lc ca bn thn, tham gia hot ng Workshop trao i chuyn mn thng xuyn cng i nhm nng cao kin thc, nng lc.

- Gi CV (c nh chn dung nhn r mt v ngy sinh) + Bng cp/chng ch v Portfolio (nu c) v email: [Confidential Information]

- Email subject: Customer Success - H tn y.