Customer Service Project Improvement (PMO) - SPX Express

Key Responsibilities:

As the Customer Service - Project Management Officer, you will support the line manager in managing projects and initiatives to enhance seamless communication and collaboration among cross-functional teams. Your responsibilities will be distributed as follows:

1. Project Execution & Support

• Support end-to-end delivery of supply chain related projects, from planning to execution.
• Assist in defining project scope, timelines, deliverables, and success metrics.
• Track project milestones, risks, and dependencies escalate issues proactively to project leads.
• Prepare project documentation, meeting materials, and progress updates.

2. Cross-Functional Coordination

• Work closely with Operations teams (First Mile, Last Mile, Sorting, Transportation), Customer Service, BI, Product, and OPEX to execute project tasks.
• Align SOPs with relevant teams and ensure correct implementation.
• Support process improvement initiatives, project playbooks, and best practices to enhance scalability and consistency across teams.
• Follow up on action items and ensure timely closure of deliverables.

3. Data Analysis & Performance Monitoring

• Collect, analyze, and interpret performance data to generate actionable insights and identify areas for further optimization.
• Build and maintain dashboards, trackers, and reports to monitor project impact.
• Identify insights, trends, and improvement opportunities to support decision-making.

Experience & Skills

• 1-3 years of experience in project coordination, operations, analytics, or service improvement roles.
• Experience in logistics, e-commerce, or last-mile delivery is a strong plus.
• Solid project coordination and stakeholder management skills.
• Strong analytical skills comfortable working with data to track performance and outcomes.

Personal Attributes

• Structured, detail-oriented, and execution-focused.
• Able to manage multiple workstreams and deadlines in a fast-paced environment.
• Proactive communicator with a strong sense of ownership.