Job Description

Key Responsibilities:

Responsibilities

As the Customer Service - Project Management Officer, you will support the line manager in managing projects and initiatives to enhance seamless communication and collaboration among cross-functional teams. Your responsibilities will be distributed as follows:

Project Execution & Support
Support end-to-end delivery of supply chain related projects, from planning to execution.
Assist in defining project scope, timelines, deliverables, and success metrics.
Track project milestones, risks, and dependencies; escalate issues proactively to project leads.
Prepare project documentation, meeting materials, and progress updates.
Cross-Functional Coordination
Work closely with Operations teams (First Mile, Last Mile, Sorting, Transportation), Customer Service, BI, Product, and OPEX to execute project tasks.
Align SOPs with relevant teams and ensure correct implementation.
Support process improvement initiatives, project playbooks, and best practices to enhance scalability and consistency across teams.
Follow up on action items and ensure timely closure of deliverables.
Data Analysis & Performance Monitoring
Collect, analyze, and interpret performance data to generate actionable insights and identify areas for further optimization.
Build and maintain dashboards, trackers, and reports to monitor project impact.
Identify insights, trends, and improvement opportunities to support decision-making.

Requirements

Experience & Skills

1-3 years of experience in project coordination, operations, analytics, or service improvement roles.
Experience in logistics, e-commerce, or last-mile delivery is a strong plus.
Solid project coordination and stakeholder management skills.
Strong analytical skills; comfortable working with data to track performance and outcomes.

Personal Attributes

Structured, detail-oriented, and execution-focused.
Able to manage multiple workstreams and deadlines in a fast-paced environment.
Proactive communicator with a strong sense of ownership.

Customer Service Project Improvement (PMO) - SPX Express