Customer Project Operations (ShopeeFood)

Shopee

Vietnam

Fresher

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Posted 14 days ago
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Job Description

Job Description:

Chatbot Operations: Manage and improve conversational automation, including content design, task flow, and monitor performance to improve customer resolution and experience
System Management (CRM): Ensure smooth day-to-day operations across frontend and backend. Configure, troubleshoot, and enhance system features based on operational needs and issues.
Project Coordination: Lead and support operational initiatives with internal and external teams. Assess impacts on Customer Service and prepare stakeholders for execution.
Process Improvement: Identify opportunities for process optimization, design solutions, and work with stakeholders to resolve root causes.
Stakeholder Communication: Provide clear updates, track progress, and communicate risks and resolutions to all relevant teams.
Performance & Reporting: Monitor KPIs, analyze data trends, and prepare reports to support decision-making and target achievement.

Requirements:

Bachelor's or Master's degree in Engineering, BBA, or any related field
Maximum 3 years of working experience. Fresh graduates are also welcome to apply
Effective communication skills and good command of English
Proficient in working with numbers and data organization, especially with MS Excel or Google Sheet
Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
Strong project management, logical thinking and problem-solving skills with initiatives
Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit
Fluent in computer programming (e.g. SQL, UiPath, Google App Script, JavaScript) is a plus

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Employment Type:

Full time

Nationality:

India

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 127908605

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