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Shopee

Customer Project Operations (ShopeeFood)

Shopee
Vietnam
Fresher

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  • Posted a month ago

Job Description

Job Description:

  • Chatbot Operations: Manage and improve conversational automation, including content design, task flow, and monitor performance to improve customer resolution and experience
  • System Management (CRM): Ensure smooth day-to-day operations across frontend and backend. Configure, troubleshoot, and enhance system features based on operational needs and issues.
  • Project Coordination: Lead and support operational initiatives with internal and external teams. Assess impacts on Customer Service and prepare stakeholders for execution.
  • Process Improvement: Identify opportunities for process optimization, design solutions, and work with stakeholders to resolve root causes.
  • Stakeholder Communication: Provide clear updates, track progress, and communicate risks and resolutions to all relevant teams.
  • Performance & Reporting: Monitor KPIs, analyze data trends, and prepare reports to support decision-making and target achievement.

Requirements:

  • Bachelor's or Master's degree in Engineering, BBA, or any related field
  • Maximum 3 years of working experience. Fresh graduates are also welcome to apply
  • Effective communication skills and good command of English
  • Proficient in working with numbers and data organization, especially with MS Excel or Google Sheet
  • Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
  • Strong project management, logical thinking and problem-solving skills with initiatives
  • Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit
  • Fluent in computer programming (e.g. SQL, UiPath, Google App Script, JavaScript) is a plus

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Employment Type:
Full time
Nationality:
India

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 127908605

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