Customer Excellence Officer (9-Month Contract)

Job Description

1.Customer Relationship Management

• Ensure new Customer accounts are properly administered
• Maintain and expand Customer relationship within order processing and scope of service level
• Ensure Customer orders are properly administered and delivered
• Ensure timely receipt of payments from Customers
• Maintain close working relationships with internal & external parties serving as a communication link between Customer and Sales Staffs to ensure responsiveness.
• Support customers request for product or delivery related documents
• Support customer and sales request for samples.

2.Claims Handling

• Ensure customer complaint process is properly managed and resolved

3. Reporting

• Accurately report on customer order status and any other information that may be relevant to Companys business interest.
• Provide audit supports

4.Other

• Perform other ad-hoc tasks as assigned by superior.

Requirements:

1. Bachelor Degree or equivalent level.
2. Proven track record in a progressive business.
3. Have SAP experience would be beneficial
4. Strong in Microsoft Office eg. MS excel, MS word