Responsibility 1: Receive, record, and handle customer complaints through multiple channels, including Hotline and digital platforms (Korean & Vietnamese), Kakao, Fanpage, Email, and Online Complaint Box.
Responsibility 2: Support all store branches in communicating with foreign customers to ensure effective customer service and smooth operational processes.
Responsibility 3: Assist in checking membership card status by verifying customer information on the GMD system, identifying issues related to points or membership cards, coordinating with Marketing and IT Head Office teams, and processing point adjustment requests when necessary.
Requirements:
Minimum of 2 years of experience in Customer Service or an equivalent role.
Basic knowledge of Customer Experience Management, including receiving and handling customer complaints across multiple channels such as hotline, outbound calls, Facebook, Kakao, in-app platforms, etc.
Korean language proficiency with strong speaking and writing skills.
Experience in the retail industry is a plus.
Hands-on experience working with CRM systems.
Ability to adapt and work effectively with diverse customer and employee personalities.
Ability to work under high pressure, including overtime, public holidays, Tet holidays, and weekends when required.
Willingness to work in shifts (8:00 – 17:00, 10:00 – 19:00 & 12:00 – 21:00).
Honest, creative, proactive, and responsible at work.
Benefits:
Competitive salary, commensurate with experience and capability.
Lunch allowance of VND 50,000 per working day.
Language allowance for English or Korean (If any).
100% Social Insurance contribution based on gross salary.
Comprehensive health insurance (PTI).
13th-month salary and additional performance-based bonuses.
Shift-based working schedule with 2 days off per week.
