Job Description
MiTek is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building.
With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
Learn more at www.mii.com.
A Brief Overview
V tr Tr l Hnh chnh k thut m nhim cc cng vic hnh chnh lin quan n qu trnh thc hin v bo co cng vic cho khch hng.
Cc nhim v bao gm tng tc vi khch hng v cc thnh vin thuc khi Vn hnh c ch nh; thu thp d liu, lch trnh v tin thc hin cng vic nhp vo c s d liu, chun b cc bo co kt qu cng vic cho ni b v khch hng, bo m tnh chnh xc v kp thi theo yu cu ca khch hng; v cc cng vic khc ty theo d n.
ng vai tr kt ni gia khch hng v b phn dch v k thut, v tr ny cn th hin c hnh nh chuyn nghip ca Cng ty thng qua tng tc trc tip v trc tuyn.
The Technical Administration Assistant is in charge for administrative work in the production process and reporting to customers.
Tasks include interaction with assigned customers and the Operations team members; collect and update to customers in time of production data, schedules, and progress to input information to the database, prepare internal and external production reports; ensuring accuracy and timeliness as requested by customers; and other work depending on the project.
Functioning as a liaison between Customers and the Operations Teams, it is essential for this role to project a professional company image through in-person and online interaction.
Responsibilities
What You Will Do:
- Lm vic vi cc b phn ni b lin quan cng nh cc thnh vin nhm hoc/v lm vic vi khch hng c giao v cc yu cu v quy trnh thng tin lin quan n cng vic
- Kt hp cc th tc v h thng hnh chnh k thut a ra cc cch hp l thc hin theo cc quy trnh thng nht. m bo lung thng tin v bo co thng sut, y to thun li cho hot ng kinh doanh ca MiTek v khch hng
- Sa i bo co, quy trnh theo cc yu cu thay i ca khch hng cng vi s ng thun ca cc b phn thuc khi Vn hnh v cc b phn chc nng lin quan
- H tr cho vic pht trin mi quan h vi khch hng mi ti a ha vic pht trin kinh doanh cho thnh cng bn vng lu di ca MiTek
- ng gp xy dng mi trng lm vic thn thin, chuyn nghip v hiu sut cao cho i ng Hnh chnh k thut
- Tip tc ng gp cho s pht trin ca MiTek bng cch h tr khch hng v m bo cung cp dch v cao cp nht cho tt c khch hng
- Tham gia vo cc d n hoc hot ng ci tin lin tc ca cng ty
- Pht trin k nng ting Anh v l mt phn ca vic cung cp dch v khch hng tt
- Cc nhim v khc theo s phn cng
- Work with internal relevant stakeholders as well as team members and/or work with assigned customers on production information process requirements
- Coordinate procedures and technical administrative systems and come up with ways to align with streamline processes. Ensuring a smooth and complete flow of information and production reports to facilitate the business of MiTek and customers
- Modify reports and processes according to customer&aposs changing requirements with the agreement with the Operations and related functional departments
- Support in developing relationships with new customers to maximize business development for MiTek&aposs long-term sustainable success
- Support to achieve an integrated, staff-oriented, high-performance culture for the Technical Administration team
- Continue to grow the MiTek family by supporting customers and ensuring the highest service for all customers
- Participating in the company&aposs ongoing improvement projects or activities
- Develop English skills as it&aposs part of providing good customer service
- Other reasonable assigned duties
Qualifications
- Tt nghip i hc hoc Cao ng
- Trnh ting Anh (CEFR) B1 hoc tng ng
- C kinh nghim s dng vi tnh vn phng
- C kh nng hc cc phn mm mi
- Kh nng nhp liu, i chiu, m bo d liu chnh xc, qun l d liu v ch n chi tit
- Hiu c tnh cht dch v khch hng ni b cng nh khch hng bn ngoi ca cng ty.
- University or College degree
- English level (CEFR) B1 or equivalent
- Experience in office computing skills
- Ability to learn new software programs
- Ability to input, cross-check, ensure the accuracy, manage data and pay attention to detail
- Understanding the philosophy of internal customer service as well as external customers of the company.
