Commercial/Sales Operations Specialist

WHAT ARE WE PROUD OF

GEEK Up is a strategic digital product partners of 100+ brands in Southeast Asia as TPBank, Heineken, Saint-Gobain, Waitrr, Funding Societies, Karzo ... Agile is our DNA. It is about how we think, how we approach problem, how we regularly retrospect our work, how we being transparent and

communicate with every member in our teams. Every product and design decision from GEEK Up is

based on empathy towards user experience in order to bring them the highest values. More about

us:

GEEK Up business: https://geekup.vn

GEEK Up environment: https://www.facebook.com/GEEKUpAdventureRESPONSIBILITIES

Key Responsibilities: Owning and driving the end-to-end Commercial Lifecycle

1. Commercial Documentation & Contract Management:

• Prepare, review, and manage all commercial documents including NDA/NCA, MOU, SOW, SLA, Framework Agreements, and Commercial Contracts.

• Translate Business Proposals into accurate contractual documents, ensuring alignment with agreed scope, timeline, and pricing.

• Customize and adjust contract terms based on client requirements, including handling non-template and complex cases in the company's best interest

2. Pricing & Contract Alignment:

• Work closely with Business and Delivery teams to ensure consistency between proposal, contract, and actual delivery.

• Validate scope, pricing, and timeline to prevent commercial discrepancies and risks.

3. Procurement & Bidding Support:

• Analyze RFP/RFQ requirements and prepare tailored bidding documents for each opportunity.

• Handle diverse and non-standard documentation requirements, especially for BFSI or Government-related projects.

4. Deal Closure Execution:

• Coordinate the full contract finalization process (Draft → Review → Revise → Finalize → Signing).

• Proactively follow up with clients and internal stakeholders to ensure timely contract execution.

• Understand and navigate client-specific approval and signing procedures.

5. Commercial Execution & Payment Control:

• Set up and manage payment milestones based on contractual terms.

• Coordinate with Delivery teams to ensure all acceptance criteria or required reports are completed before issuing Payment Requests (PR).• Track payment status, manage cash collection, and actively follow up with clients to ensure timely payments.

6. Change Request & Contract Update:

• Manage Change Requests (CR) and contract addendums for any scope changes during project execution.

• Assess and validate in-scope vs. out-of-scope items and update commercial documents accordingly.

7. Contract Closure & Completion:

• Perform contract closure procedures, including validating delivered scope against contractual commitments.

• Prepare Contract Closure Records and Final Acceptance Documents.

• Ensure all commercial obligations are fully completed before closing the contract.

REQUIREMENTS

• 3–5+ years of experience in Sales Operations, Account Manager, Commercial Operations, or Contract Management, preferably in a B2B or IT services environment.

• Professional proficiency in English, particularly strong in reading and writing for commercial contracts and business communication.

• Proven ability to manage the end-to-end commercial lifecycle, including contract drafting, deal execution, payment tracking, and closure; experience with tailored bidding processes is a strong plus.

• Strong understanding of commercial contracts and terms, with the ability to review, adapt, and handle customized or non-template agreements, with a legal background a strong plus.

• Experience working with cross-functional teams (Business, Delivery, Finance) and directly with clients to align requirements and drive deal progress

• Solid problem-solving skills with the ability to handle ambiguous and complex scenarios, especially in contract negotiation and bidding processes

• High level of ownership, attention to detail, and ability to manage multiple priorities while ensuring accuracy and timelines