Key Benefits:
- Competitive base salary: AUD 800 - 1,000 (with potential for higher pay depending on experience in the Australian mortgage industry)
- Full-time, remote role
- Work hours: Monday to Friday, 9:00 AM - 6:00 PM Sydney time (includes 1-hour lunch break + 15-minute breaks in the morning and afternoon)
- 20 days annual paid leave + 10 days paid sick leave
- Monthly performance-based incentives
- Defined career growth and development pathway
About FLATMART
Founded in Australia in 2014, Flatmart has been through nearly one decade of providing services supporting refinancing, purchasing, construction loans, first-home buyers, and SMSF. Our goals are:
- To become Australias trusted advisor and provide fast and friendly services to our members.
- To empower our clients to achieve their financial freedom and protect their assets for their families.
We are looking for more resources to increase the satisfaction as well as the productivity of our clients. This is your chance to join us and pursue that goal!
About the Role
We are currently seeking an experienced Client Service Officer to support our team. This is a fantastic opportunity to work in a dynamic environment, assisting in processing residential lending applications and ensuring smooth operations for our clients.
Key Responsibilities
- Collecting clients information and filing the documents
- Performing the initial evaluation of the potential clients by thoroughly examining their profiles
- Interviewing prospective clients to decide their eligibility for loan or mortgage
- Following up with clients to clarify important points
- Consulting with clients for the best solution based on their needs
- Preparing and submitting the application and supporting documents to the bank
- Working closely with clients and banks until the deal is closed
- Keeping updated with relevant lending regulations, the economy and market rates
About You
- Fluent in English (Advanced level in Speaking, Reading, Writing, Listening)
- Possess excellent communication and negotiation skills
- Understand the balance between customer satisfaction and a results-driven approach
- Proactive and rigorous in your details to detail
- The highest integrity since you will have access to private, personal and confidential information
- Hold a Bachelor&aposs degree in banking, finance, economics, or a related field
Technical requirements
- Windows 11 operating system or MacOS 13+
- 256GB Storage space - minimum
- 8GB RAM - minimum
- Dual Core CPU - minimum
- Dual screens
- Camera: HD Webcam (720p)
- Headset: Noise-cancelling (preferably)
- Internet Speed: 50 Mbps - minimum
If youre looking for a rewarding career with great flexibility, apply now to be part of a thriving residential lending business.
Send your CV to [Confidential Information]
