Description
Responsibilities:
- Follow and ensure services delivery following H&B APAC Target Operating Model standard process.
- Manage and allocate resources and workflow and deliver profitability
- Be the client relationship manager for key accounts
- Be responsible for day-to-day client interaction and follow ups to support the client relationship and ensure a smooth client journey during and beyond the placement cycle.
- Work closely with Client Relationships Director to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to clients.
- Establish an environment that promotes WTW Values and adheres to the Policies and Guidelines
- Other tasks assigned by the Company
Qualifications
Requirements:
- 5+ years of relevant experience in Insurance or Financial Services.
- Strong customer service mindset with excellent relationship management skills
- High level of integrity, ownership, and accountability
- Proactive and detail-oriented with good problem-solving and critical thinking skills
- Strong communication, presentation, and negotiation skills
- Able to work effectively under pressure and manage multiple priorities
- Accreditation or demonstrated knowledge of change management, process improvement, quality management or KPIs.
- Understanding or experience of working in partnership with other support functions
- Good working knowledge of relevant regulations.
- Proficiency in Microsoft Office and strong experience with applicant tracking systems
- Fluent in English (both written and spoken)
- Bachelor's level degree, business or related field preferred
WTW is an equal opportunity employer
