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Senior Operation Officer, Health & Benefits

WTW
4-6 Years
Ho Chi Minh, Vietnam
  • Posted 2 days ago
  • Be among the first 10 applicants

Job Description

Description

Responsibilities

  • Perform assigned operational tasks related to enrollment, administration, ongoing client servicing, and special activities in accordance with defined procedures.
  • Ensure accurate and timely processing of data and transactions to meet service standards and internal timelines.
  • Maintain operational records and documentation in line with standard operating procedures.
  • Support the preparation of basic operational and utilization reports, ensuring data completeness and accuracy.
  • Assist in identifying data discrepancies or operational issues and escalate them appropriately.
  • Follow internal policies, compliance requirements, and data privacy standards in all operational activities.
  • Support team members in implementing process updates, system changes, or new operational requirements.
  • Use operational systems and tools effectively to complete daily tasks.
  • Collaborate with internal stakeholders to support smooth service delivery.

Qualifications

Requirements

  • 4-5 years of experience in operations, administration, or a related role within Insurance, Employee Benefits, or Financial Services
  • Basic understanding of operational processes and service delivery concepts.
  • Strong attention to detail, particularly in data entry, validation, and documentation.
  • Willingness to learn and follow established processes and guidelines.
  • Good time management skills and ability to handle routine tasks with consistency.
  • Clear communication skills and ability to work effectively within a team.
  • Basic proficiency in Microsoft Office, especially Excel.
  • Bachelor's degree in Business, Finance, Insurance, or a related field preferred.

An equal employer

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Insurance Employee Benefits Or Financial Services
Employment Type:
Full time

About Company

Job ID: 151963281

Last Updated: 04-08-2026 06:22:23 PM
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