Centre Executive

Position: Centre Executive

Responsibilities:

• Complete administrative and operational tasks at the centre
• Work towards attaining student sign-up targets and maximise monthly retention
• Liaise with customers and respond promptly to queries
• Resolve any customer grievances in a courteous and professional manner
• Assist with customer payments and maintain accurate files for auditing
• Update HQ promptly about student enrolment, trial lesson and student withdrawal
• Safeguarding of student welfare and safety
• Ensure the centre is well-maintained with a high standard of cleanliness
• Ensure all classrooms are well stocked with required materials and stationery
• Attend additional training as and when required
• Assist with ad hoc projects

Experience and qualifications:

• O Level Certificate or higher
• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
• Kind and nurturing when interacting with children
• Professional and courteous when communicating with parents/guardians
• Excellent organisation skills
• Proficient with MS Office and Excel
• Willing to work both weekends and three weekdays

Company benefits:

• Medical and dental benefits
• Incentive programme
• Birthday leave