Business Transformation Specialist

We Offer

You will embark on a great journey with excellent career development opportunities in a global

organization. As Business Transformation Specialist, you will join the Management Department,

supporting strategic initiatives that drive operational efficiency, resource optimization, and cost

leadership across the organization. You will work closely with senior management and diverse

stakeholders across geographical and cultural borders, providing you with valuable exposure to

business transformation projects and the opportunity to build a strong professional network.

Key Responsibilities

Reporting to the Managing Director, the role drives business transformation initiatives by identifying operational needs and leveraging digital solutions, AI tools, and MSC global platforms to enhance efficiency and standardize processes across Singapore and SEA agencies. Support ISO 9001 compliance and continuous improvement efforts to optimize business performance and operational excellence.

Your key responsibilities include:

• Partner with Functional Heads to understand business needs, identify improvement

opportunities, and translate requirements into effective digital and process solutions.

• Collaborate closely with IT teams to define, evaluate, and implement systems, applications, and

technology solutions that support business objectives.

• Gather, analyse, document, and communicate business requirements, priorities, and solution

specifications to ensure successful project delivery.

• Lead solution assessments, validation activities, and stakeholder engagement to ensure proposed

changes align with business and operational needs.

• Work with IT application teams to review testing strategies, participate in solution testing, and

ensure successful implementation of new systems and enhancements.

• Support data analysis, issue investigation, reporting, and the execution of system upgrades,

enhancements, and transformation initiatives.

• Drive ISO 9001 compliance efforts, ensuring adherence to quality standards and continuous

improvement requirements set by MSC Geneva.

• Champion digital transformation and innovation initiatives, leveraging technology and best

practices to enhance business efficiency and operational excellence.

Who We Are Looking For

• Minimum 8 to 10 years of relevant industry experience including 5 years in business analysis

role.

• Candidates with a Degree in Business Management/ Business Information System / Data

Science or a related discipline will have an added advantage.

• Strong communication skills with the ability to engage and influence stakeholders at all levels.

• Proficient in Microsoft 365 applications.

• Experience with Microsoft Copilot, Anthropic Claude, OpenAI Codex, or other AI-powered

productivity tools is an advantage.

• Proficient in database design and development, particularly Microsoft SQL.

• Good understanding of IT infrastructure, networks, systems, applications, and technology

solutions.

• Excellent communication, interpersonal, and presentation skills.

• Highly organized, process-driven, and detail-oriented.

• Strong attention to detail with a focus on accuracy and quality.

• Proven ability to manage and collaborate with multiple stakeholders, including senior

management.

• Customer-focused with a strong commitment to service excellence.

• Effective problem-solving and conflict resolution skills.

• Ability to manage multiple priorities and meet deadlines in a dynamic environment.

• Thrives under pressure and performs effectively in a fast-paced setting.

• Strong analytical, critical thinking, and decision-making capabilities.

• Self-motivated, proactive, and driven to deliver results.

• Able to work independently while effectively collaborating with cross-functional teams