About The Team
The Product Operations Specialist acts as the key connector between Users, Merchants, and internal Product/Tech teams. You will handle and investigate failed or disputed transactions escalated by users, find the root causes with partners/banks, and work with the Product team to fix system issues and improve the overall payment experience.
Job Description
- Testing Coordination: Assist in UAT/Livetest preparation, track testing progress, and follow up on issues with relevant teams.
- Stakeholder Communication: Share updates on testing status, project progress, and key risks with relevant stakeholders.
- Channel Performance Monitoring: Monitor channel performance, track trends, and support basic research on improvement opportunities.
- Issue Tracking & Follow-up: Maintain issue logs and coordinate timely follow-up until resolution.
- Operations Support: Support daily operational tasks and assigned initiatives to ensure smooth execution.
Requirements
Must have
- At least 1 year of experience in a tech start-up (e-commerce, fintech, banking) for an operational role
- Proactive mindset with a focus on process optimization, efficiency, and continuous improvement.
- Ability to work under pressure, analyze problems, and propose solutions
- Critical & logical thinking, problem-solving skills, flexibility in handling problems
- Proficiency in communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region
Nice to have
- Data sense with practical skills in Excel, Google Sheet/Slide, SQL/Python.
- Good team player, positive attitude, can-do attitude, & integrity and responsibility
- A fast learner who is meticulous and detail-oriented
- Self-starter with a strong sense of curiosity
