Associate - Operational Solutions, Shopee

1. Operational Solutions & Daily Issue Management

Act as the key solutioning point for operational issues related to outbound fulfillment raised by

brands/sellers:

- Handle and resolve operational issues across seller - warehouse - fulfillment flows.

- Investigate root causes and coordinate with warehouse and internal teams for timely

resolution.

- Track recurring operational patterns and ensure clear communication and alignment with

brands.

- Provide structured inputs to process improvement and preventive measures.

2. New Seller Operational Enablement

Own operational solutioning for new sellers onboarding into SBS warehouse:

- Act as the main PIC for operational onboarding of new sellers into SBS WH.

- Assess seller operational readiness and propose suitable operating models with relevant

stakeholders.

- Align seller workflows, SOPs, and exception handling with internal operation teams.

- Support pilot, go-live, and early-stage stabilization to ensure smooth transitions.

3. Cross-functional Operations & Process Improvement

- Drive cross-functional coordination and continuous improvement across end-to-end

fulfillment operations to enhance execution quality and service level.

- Coordinate with Warehouse and other Shopee internal teams to align and execute

operational solutions.

- Design and standardize scalable operational processes, SOPs, and guidelines for

sellers and internal teams.

• 35 years of experience in operations, logistics, supply chain, or e-commerce fulfillment.
• Strong cross-functional coordination and stakeholder management skills.
• Strong problem-solving, root-cause analysis, and operational process design/SOP development skills.
• Project management capability and strategic thinking to drive operational improvement initiatives.
• Strong ownership and end-to-end accountability.
• Comfortable working in fast-paced, high-ambiguity operational environments.
• Good command of English (written and spoken).