Associate Fraud Operations - ShopeePay

The role is primarily responsible for operational reviews, case investigations, risk monitoring, and reporting while also contributing to process improvement initiatives and operational efficiency enhancements.

Operations:

• Perform daily AML screening activities, including sanctions, watchlist, PEP, adverse media, and other regulatory screening requirements.
• Review and investigate alerts generated from fraud monitoring and risk detection rules.
• Conduct customer due diligence (CDD), enhanced due diligence (EDD), and periodic review activities when required.
• Analyze suspicious account activities and gather supporting evidence for escalation and decision-making.
• Support account restriction, suspension, or remediation activities in accordance with internal procedures.
• Handle operational tickets, customer-related investigations, and internal escalations from various stakeholders.
• Maintain proper investigation records and ensure documentation completeness.
• Support audit, compliance review, and regulatory inquiry requests.

Process Improvement:

• Identify operational gaps and propose process improvements to enhance efficiency and risk coverage.
• Assist in data extraction, reconciliation, and analysis for risk monitoring purposes
• Participate in testing (UAT) and implementation of new risk controls, monitoring rules, and system enhancements
• Explore automation opportunities using spreadsheets, reporting tools, AI solutions, or internal systems to reduce manual workload

Requirement

Must have

• At least 1 year of experience in a tech start-up (e-commerce, fintech, banking) in an operations or Fraud, KYC role
• Solution-oriented mindset
• Proficiency in communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region

Nice to have

• Good team player, positive attitude, can-do attitude, & integrity, and responsibility
• A fast learner who is meticulous and detail-oriented
• Self-starter with a strong sense of curiosity