Job Description

The role is primarily responsible for operational reviews, case investigations, risk monitoring, and reporting while also contributing to process improvement initiatives and operational efficiency enhancements.

Operations

Perform daily AML screening activities, including sanctions, watchlist, PEP, adverse media, and other regulatory screening requirements.
Review and investigate alerts generated from fraud monitoring and risk detection rules.
Conduct customer due diligence (CDD), enhanced due diligence (EDD), and periodic review activities when required.
Analyze suspicious account activities and gather supporting evidence for escalation and decision-making.
Support account restriction, suspension, or remediation activities in accordance with internal procedures.
Handle operational tickets, customer-related investigations, and internal escalations from various stakeholders.
Maintain proper investigation records and ensure documentation completeness.
Support audit, compliance review, and regulatory inquiry requests.

Process Improvement

Identify operational gaps and propose process improvements to enhance efficiency and risk coverage.
Assist in data extraction, reconciliation, and analysis for risk monitoring purposes
Participate in testing (UAT) and implementation of new risk controls, monitoring rules, and system enhancements
Explore automation opportunities using spreadsheets, reporting tools, AI solutions, or internal systems to reduce manual workload

Requirements

Must have

At least 1 year experience in a tech start-up (e-commerce, fintech, banking) in an operations or Fraud, KYC role
Solution-oriented mindset
Proficiency in communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region

Nice to have

Good team player, positive attitude, can-do attitude, & integrity, and responsibility
A fast learner who is meticulous and detail-oriented
Self-starter with a strong sense of curiosity

Associate Fraud Operations - ShopeePay