Assistant Outlet Manager

Job Summary

Lead daily operations and team management to deliver high-quality stir fry dishes that meet company standards, ensuring operational efficiency, staff development, and customer satisfaction in a dynamic food and beverage environment.

Responsibilities

• Prepare stir fry dishes consistently following company standards to ensure product quality and customer satisfaction
• Oversee daily operational activities to maintain smooth workflow and timely service delivery
• Develop and manage staff duty rosters, assigning tasks to optimize team productivity and coverage
• Monitor and enforce staff adherence to Company Standard Operating Procedures (SOP) to maintain operational compliance
• Conduct comprehensive orientation and training programs for new staff to accelerate onboarding and skill development
• Coordinate inventory ordering and management with suppliers to maintain adequate stock levels and minimize waste
• Implement and uphold hygiene and cleanliness standards to ensure a safe and sanitary work environment
• Address and resolve customer complaints promptly to enhance customer experience and loyalty
• Execute additional duties as assigned by management to support business needs

Required competencies and certifications

• At least 2 to 3 years of relevant food and beverage managerial experience

Preferred competencies and qualifications

• Demonstrated leadership and communication skills to foster teamwork and effective staff management
• Ability to perform effectively in a fast-paced environment, maintaining composure and decision-making quality