Assistant Manager (Vendor Management)

Brief Summary

• Join a service-operations team to strengthen vendor governance and uplift day-to-day service delivery across a multi-service portfolio. You'll drive performance, compliance, and continuous improvement while partnering stakeholders to resolve issues and enhance service quality.

Responsibilities

• Oversee an assigned hospitality-services portfolio covering outsourced operational services (e.g., housekeeping, waste management, pest control, landscaping, linen/laundry, and portering). Track vendor performance against agreed service measures and drive corrective actions to meet operational standards. Partner internal stakeholders and service partners to identify service gaps, resolve operational issues, and support evolving site needs. Maintain contract governance, including performance reviews, reporting cadence, and documentation for audit readiness. Monitor service quality through checks, feedback loops, and service recovery actions, and implement improvement plans. Ensure adherence to organisational policies, regulatory requirements, audit expectations, and workplace safety practices. Support budgeting, procurement coordination, and cost management to optimise resource use and value outcomes. Lead or support service-improvement initiatives, operational projects, audits, and resilience planning. Contribute to a collaborative team culture through coaching, knowledge sharing, and day-to-day support.

Requirements

• Degree in a relevant discipline (e.g., contract management, facilities/hospitality/services management, horticulture, or a related field) relevant professional certification is an advantage. Proven experience in contract, vendor, or service management within service-led environments (e.g., hospitality, facilities, or similar). Strong stakeholder management skills, with experience coordinating across multiple teams and service partners. Hands-on experience managing vendor performance using service levels, KPIs, and operational standards. Ability to manage audits, compliance tasks, reporting, and service recovery matters with good attention to detail. Strong analytical and problem-solving skills, with the ability to prioritise multiple workstreams effectively. Demonstrated project coordination and leadership capability in driving service improvements.