About the Role:
We are seeking an experienced and detail-oriented Assistant Manager to join our People & Culture (P&C) team, with a strong emphasis on managing payroll processes through an external payroll vendor and ensuring high-quality people operations. This role ensures accurate payroll input, thorough validation, compliance, and seamless coordination between internal stakeholders and the payroll vendor. The ideal candidate is analytical, people-focused, and driven by operational excellence and continuous improvement.
Job Responsibilities:
1. Payroll Coordination & Governance (Primary Scope)
- Manage the end-to-end payroll coordination process with the external payroll vendor.
- Consolidate and validate all payroll input data (e.g., new hires, terminations, allowances, overtime, leave, deductions, and incentives).
- Conduct detailed checks of vendor-prepared payroll calculations to ensure accuracy and compliance.
- Ensure payroll timelines are met, including data submission, review cycles, and final approval.
- Coordinate payroll-related statutory requirements with the vendor (PIT, social insurance, health insurance, union fees).
- Work closely with Finance & Accounting for payroll reconciliation, GL reporting, and payment processing.
- Maintain up-to-date payroll documentation, SOPs, and internal controls to meet audit standards.
- Monitor regulatory changes and raise necessary updates for payroll practice adjustments.
- Manage relationships with the payroll vendor and ensure service quality and SLAs are met.
2. People Operations & Administration
- Oversee HR operational activities across the employee lifecycle (onboarding, offboarding, transfers, promotions, etc.).
- Ensure accurate employee data management and HRIS record maintenance in line with data governance standards.
- Review and prepare HR documentation including employment contracts, letters, memos, and reports.
- Coordinate work pass, immigration, and relevant documentation requirements.
- Respond to employee inquiries on policies, benefits, HRIS, and general P&C processes with professionalism and clarity.
3. Employee Experience & Culture
- Assist in coordinating engagement and well-being programs, town halls, and internal events that foster a positive workplace culture.
- Support implementation of employee feedback mechanisms (e.g. culture & pulse surveys) and contribute to related improvement initiatives.
4. Compliance, Policy & Process Improvement
- Ensure compliance with local labor code, tax regulations, social insurance requirements, internal policies, and audit expectations.
- Lead continuous improvement initiatives to enhance efficiency and accuracy in payroll and P&C operational processes.
- Partner with Group P&C and HRIS teams on system enhancements, workflow optimization, audits, and reporting needs.
- Contribute to P&C analytics and reporting to support business and leadership decision-making.
Job Requirements and Relevant Experience:
- Bachelor's degree in Human Resources, Organizational Development, Organizational Psychology or a related field.
- A minimum 4 years of relevant experience in MNC sector.
- Strong understanding of Vietnam labor regulations, payroll principles, PIT, and social insurance processes.
- Experience working with or managing external payroll vendors is highly preferred.
- Strong numerical accuracy, analytical thinking, and attention to detail.
- Excellent communication skills in both Vietnamese and English.
- Customer-service mindset with the ability to build trusted relationships across functions.
- Proven reliability in handling confidential information with professionalism.
- Ability to work independently, prioritize effectively, and deliver in a fast-paced environment.
- Proficient in HRIS systems and Microsoft Office Suite; experience with reporting or data tools is a plus.
