Assistant Manager, Legal Operations

Job Description

Key Responsibilities

THE ROLE

This role will be an integral member of the Legal & Secretariat team providing legal support and delivering effective legal operations across the Group, with a focus on Contract Lifecycle Management System (CLMS) administration, governance, and continuous improvement as well as the management of our intellectual property portfolio and insurance claims.

Key Responsibilities

• Contract lifecycle management
• Support the implementation, management and administration of SATS Contract Lifecycle Management System (CLMS), including data migration, user access, permissions, metadata, and system configuration requests;
• Assist in updating and maintaining contract templates, clause libraries, and governance frameworks;
• Monitor data quality, metadata completeness, and system usage, and drive data hygiene initiatives;
• Generate reports, dashboards, and analytics to support legal and business decision-making;
• Assist in workflow updates, testing (UAT), troubleshooting, and implementation of enhancements in coordination with technical teams and vendors;
• Identify process inefficiencies and support continuous improvement initiatives; and
• Support stakeholder engagement and change management initiatives, including coordinating training, onboarding, and user support across various functions and business teams.
• Legal operations
• Assist with maintaining the SATS IP portfolio, including working with external providers on trademark renewals and registrations;
• Assist with management and administration of insurance claims and related documentation; and
• Assist with other related legal operations duties, including organising internal trainings and knowledge management activities
  

Key Requirements

• Diploma/ Bachelor's degree in law, business, technology or related discipline.
• 5-8 years of experience in legal operations, contract management, or in-house or law firm legal support roles.
• Experience supporting CLMS platforms or similar systems will be an advantage.
• Excellent attention to detail.
• Understanding of contract lifecycle processes and legal operations frameworks.
• Strong organisational and project management and coordination skills.
• Strong communication skills and ability to work with cross-functional stakeholders.
• Proficient in technology with strong analytical skills and ability to work with data and reporting tools.