Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility.
Ensure that all auditing and reporting standards are conveyed to staff and adhered to
Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
Conduct quality control inspections of all areas of the hotel and share results with the team
Work with Engineering to maintain areas of the hotel to the highest standards.
Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager
Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies
Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar
Team Management
Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper.
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind-anticipated business.
Prepare monthly report for monthly attendance in preparation for payroll
Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues.
Manage organization and cleanliness of departmental areas by conducting daily walk through
Perform other duties assigned by the Management
Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests expectation while managing operational costs within budgets.
Qualifications
Additional certification(s) from a reputable Hospitality Management school will be an advantage
Minimum 2 years of Housekeeping experience with 2 years at a management level
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities
