Assistant Credit Card Operation Manager

I. JOB DESCRIPTION

1. Card Operations and Operations Process (40%)

Manage card operations activities by planning and scheduling activities and workload, coordinating with related departments to ensure that operations schedules are meet.

Handle and manage Credit card daily activities including issuing, delivery, settlement and chargeback

Interface with other department, customer services vendor to resolve customer service issues, follow up the resolution of problem to ensure timely response and customer service.

Budget planning for card stock and delivery, monthly monitor payment to vendor/partners

Participate in the review and recommend of change of card operations system and procedure.

2. Card Vendor Management (20%)

Work closely with card embossing and delivery vendor and monitor daily card issuing and delivery activities to ensure card issue and delivery to customers.

Manage the service qualify and recommend for service improvement.

Compare services and propose necessity services to apply for credit card.

3. Card Product Policy (30%)

Establish and update Credit Card Policy.

Work closely with Risk, Legal/Compliance division and other departments to ensure the product policy is complied with all Company standard and SBVs regulations.

Manage and update Credit Card Terms and Conditions.

4. Other ad-hoc tasks and reports (10%)

Participate in the project task forces for product and system development.

Other tasks as assigned by Head of department/head of division.

II. JOB REQUIREMENTS

1. Qualification

University Degree majored in Economics/ Finance/ Banking/ Business Administration.

2. Work Experience

5-6 years working experience in banking, cards industry

3. Knowledge

Strong legal sense.

Credit Card product policy, Card operations process, Customer services

SBVs card regulations, Visa/Mastercards regulations

Knowledge associate with operation technology, including CMS, LOS, other tools to support issuing and delivery, statement and payment

4. Skills

Customer service skill

Problem solving, follow up with resolution of problems to ensure timely response

Able to communicate effectively with different stake holders

Collaboration, multitasking, ability to lead and work with a team

Interpersonal skill

Fluent in English (both written & verbal)

III. WE OFFER

1. BENEFITS

14 20 Days of annual leave

3 days of sick leave with pay

Get 1 additional annual leave for each 5 full years of service

2. PERSONAL DEVELOPMENT OPPORTUNITIES

Professional qualification sponsorship

Online course sponsorship

Language sponsorship: English, Korean

3. COMPREHENSIVE WELL-BEING BENEFIT

Social insurance

Premium health insurance for employees and their related person

Annual health check

4. ENGAGEMENT

Friendly and dynamic working environment

Overseas / Vietnam company trip

Engagement and outdoor activities (birthday, football, charity etc)

Quarterly/Yearly Employee Recognition

Long service award: 5 years, 10 years, 15 years

5. AND MORE

Staff loans: unsecured and auto loan, credits card

Support for internal transfer within company-wide

Business Expense

Job allowances

Annual salary review