[2027 H1 Term-time Internship] Product Development Intern

What the role is

At #TeamCPF, you're not just joining a team you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations

What you will be working on

The Customer Contact Centre (CCC) is a critical part of the Customer Relations Group, consisting of three key teams: Customer Correspondence Unit, Call Centre, and Performance and Operations Support Unit. The working atmosphere at CCC is friendly and collaborative, and staff are encouraged to ask questions, suggest new ideas and share opinions. You will work at the intersection of AI and operations, building solutions that meaningfully improve how we serve customers and how our teams work. This is a hands-on role where you will be expected to design, build and iterate - not just prototype.
In this role, you will:
. Design and develop Generative AI and agentic solutions to enhance customer service operations and streamline internal processes.
. Build and optimise Retrieval-Augmented Generation (RAG) systems that draw on our internal knowledge base to improve the accuracy and relevance of AI responses.
. Maintain and enhance existing AI solutions, with a focus on prompt engineering, functionality and user experience.
. Work with operational data to surface insights, support forecasting and inform decision-making.
. Develop and implement testing frameworks to evaluate model performance, accuracy and alignment with business requirements.

What we are looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.
. Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering or a related field.
. Familiarity with Python and LLM frameworks such as LangChain or LlamaIndex knowledge of RAG architectures and agentic workflows is advantageous.
. Proficiency in GPT, Llama, Next.js, FastAPI, MySQL, HTML5, CSS3 and JavaScript, with experience in deploying to AWS or Microsoft Azure being a plus.
. Strong interest in AI, large language models, machine learning, process automation and data analytics.
. Communicates clearly, both in speaking and writing, with strong attention to detail.
. Resourceful, intellectually curious and comfortable working through ambiguity independently.
. Works well independently and with others, takes initiative without needing constant supervision.
. Proactive and self-motivated, with a willingness to adapt and take on new challenges.
Position is on a full-time internship basis from January 2027 to June 2027.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:
. Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
. Promotion opportunities based on your capability and on-the-job performance.
. A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
. A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
. Flexible dress code that empowers you to choose your appropriate outfit for the day.
. A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.