Workforce Vendor Management - Operations, Shopee

3-5 Years

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Early Applicant

Job Description

Job Description

Analyze labor demand for warehouse operations to propose mid-term and long term labor structure
Conduct labor market for temporary and permanent labor to understand market trend
Propose partnership model with vendors to improve labor fill rate for big campaign
Conduct BPO agent performance reviews, cost/benefit analysis and other operational strategy assessments weekly & monthly
Summarize, collect and analyze operations trends and data for regular performance reports
Acting as a mediator between operation team and vendors/BPOs to balance operational requirements vs vendor partnership
Monitor and execute daily tasks: BPO booking, recruitment
Record working hours of BPO, reconcile BPO working hours vs actual warehouse labor hours, follow up payment to vendors.
Collaborate with operations team to improve BPO experience in our warehouse (working culture, equipment, facility)

Requirements

From 3-5 years working in workforce management or related roles.
Good stakeholder management skill
Attention to detail and being able to execute tasks with high accuracy
Good Excel skill
Being able to work flexible hours and provide constant support for operations team and vendors/BPOs