Workforce BPO Management - Operations, Shopee

Shopee

Ho Chi Minh, Vietnam

2-4 Years

This job is no longer accepting applications

Posted 8 days ago

Job Description

Job Description:

Analyze labor demand for warehouse operations to propose mid-term and long term labor structure.
Conduct labor market for temporary and permanent labor to understand market trend . Propose partnership model with vendors to improve labor fill rate for big campaign.
Conduct BPO agent performance reviews, cost/benefit analysis and other operational strategy assessments weekly & monthly.
Summarize, collect and analyze operations trends and data for regular performance reports.
Acting as a mediator between operation team and vendors/BPOs to balance operational requirements vs vendor partnership.
Monitor and execute daily tasks: BPO booking, recruitment.
Record working hours of BPO, reconcile BPO working hours vs actual warehouse labor hours, follow up payment to vendors.
Collaborate with operations team to improve BPO experience in our warehouse (working culture, equipment, facility).

Requirements:

Minimum 2-4 years working in an operational environment (warehouse, hub, factory…).
Good stakeholder management skill.
Attention to detail and being able to execute tasks with high accuracy.
Good Excel skill.
Being able to work flexible hours and provide constant support for operations team and vendors/BPOs.

More Info

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 149230053

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