Training Supervisor

Company Description AKYN Hospitality Group is an avant-garde, dynamic hospitality company in Vietnam, combining an international mindset with deep local cultural understanding. As a pioneer in the country's hospitality industry, AKYN manages a distinctive portfolio of uniquely designed brands and properties. The Secret Côn Đảo, opened in August 2020, is AKYN's first owned and managed hotel, featuring contemporary design blended with heritage architecture on a pristine coastal stretch. The property showcases carefully restored French-colonial-era villas that now house The Secret Villa and The Secret Restaurant within a private tropical garden. AKYN continues to grow its portfolio and offers hospitality professionals opportunities to develop their careers within a forward-thinking organization.

Role Description This is a full-time, on-site Training Supervisor role based in Côn Đảo. The Training Supervisor is responsible for planning, organizing, and delivering training programs for hotel and corporate team members, ensuring that service standards and brand guidelines are consistently met. Daily tasks include assessing training needs, creating training materials, conducting onboarding sessions, and facilitating skills-based workshops for various departments. The role also involves monitoring training effectiveness, coaching team members and supervisors, and maintaining accurate training records and reports. Collaboration with department leaders to support performance improvement, customer service excellence, and continuous learning is an essential part of this position.

Qualifications

• Candidates should possess strong Training & Development and Training skills, including needs assessment, curriculum design, and facilitation.
• Candidates should possess effective Supervisory Skills to guide, coach, and support team members and ensure adherence to standards.
• Candidates should possess excellent Communication skills, both verbal and written, for delivering training and coordinating with stakeholders.
• Candidates should possess solid Customer Service skills and a hospitality mindset to align training with guest experience expectations.
• Bachelor's degree in Hospitality, Human Resources, Business, or related field is preferred.
• Previous experience in a training or supervisory role within hospitality or service-oriented industries is an advantage.
• Ability to plan and manage multiple training initiatives, with strong organization and time-management skills.
• Proficiency in MS Office and familiarity with training tools or LMS platforms is beneficial.
• Commitment to equal opportunity, respectful workplace practices, and professional ethics.