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Training & QA Executive, ShopeeFood

Shopee
1-3 Years
Ho Chi Minh, Vietnam
  • Posted 2 hours ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Quality Assurance on internal/ external teams tickets (call, chat, email) on a daily basis.
  • Keep updated with current SOPs and suggest new SOP to improve service quality between teams such as: CS, Operations, Order Processing,…
  • Train new SOP for internal teams and external BPO teams.
  • Follow up with policy execution, guiding, behavioral adjustment for teams to ensure the alignment and efficiency in the applying process.
  • Get insights and analysis from data to highlight user behavioural trends, build or update SOP/ Policy accordingly
  • Other tasks assigned involving user experience improvement & quality control

Requirements:

  • Bachelor's Degree in Transportation/ Communications or equivalent educational.
  • Minimum 1 year of working experience at an equivalent position is a must.
  • Experience in e-commerce and logistics industries are highly preferred.
  • Good knowledge of ticket handling systems, office programs.
  • Very strong ability in training, presenting, interpersonal skills.
  • Proactive and open mindset, quick adaptation to situations & dealing smartly with high workload.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Quality Assurance
Employment Type:
Full time

About Company

Job ID: 153528539

Last Updated: 31-08-2026 06:58:30 PM
Homejobs in Ho Chi MinhTraining & QA Executive, ShopeeFood
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