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SPX Express

Top Seller Support (Nhân Viên Hỗ Trợ Nhà Bán) - SPX Express, Customer Excellence

SPX Expresster
Ho Chi Minh, Vietnam
1-3 Years
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  • Posted a month ago
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Job Description

Job Description

  • Act as the main point of contact for key sellers on the SPX Express platform.
  • Build and maintain trusted, long-term relationships with top sellers.
  • Understand seller needs and feedback; coordinate cross-functionally (Ops, Tech, CS, Payment...) to resolve issues and improve service quality.
  • Provide timely, accurate, and high-quality support via Zalo, email, or call with a focus on first contact resolution.
  • Handle escalations and urgent cases with a solution-driven mindset.
  • Forecast shipment volume trends and analyze seller behavior.
  • Monitor key performance indicators (KPI) related to seller experience, service quality, and operation efficiency
  • Identify growth opportunities and work with internal teams to unlock seller potential.
  • Proactively contribute improvement ideas to streamline support workflow.
  • Ensure adherence to internal SLA, SOPs, and maintain high quality in all interactions.
  • Perform other duties as assigned by the line manager.
  • Other tasks are assigned by the Company from time to time.

Requirements

  • At least 1 year of experience in logistics, e-commerce, or account management
  • Strong ownership and stakeholder management skills.
  • Excellent communication, negotiation, and problem-solving skills.
  • Solid understanding of logistics and seller operations.
  • Proficient in Google Sheets/Excel; able to analyze and interpret data
  • Self-motivated, adaptable, and comfortable in a fast-paced environment.
  • Experience supporting VIP clients or high-volume sellers is a strong plus.
  • Bachelors degree in Business, Logistics, or related field is preferred.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Logistics E-Commerce
Employment Type:
Full time

About Company

SPX Express

Job ID: 125071531

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Last Updated: 02-10-2025 10:46:00 PM
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