Role Overview
The Manual & Automation Tester will be responsible for end‑to‑end testing of Insurance Claims platforms, covering manual functional testing and automation test development/execution across core claims workflows and market‑specific customizations.
The role supports multi‑market rollouts, regression testing, and automation at scale to ensure quality, compliance, and stability of claims processing systems.
Key Responsibilitie
sManual Testing Responsibilitie
- sUnderstand Claims business processes including FNOL, adjudication, approvals, payments, recoveries, and closures
- .Review business requirements, user stories, and functional specifications for claims enhancements and releases
- .Design and execute manual test cases covering
- :Claims intake and workflow processin
- gBenefit calculations and validation
- sPolicy, coverage, and eligibility check
- sClaims Workbench and user role validation
- sIntegration touchpoints (policy admin, payments, document management
- )Perform functional, regression, integration, and UAT support testing
- .Execute market‑specific customization testing (e.g., language, regulatory, product variations)
- .Log, track, and retest defects using standard defect management tools
- .Support business users during UAT and provide test evidence/sign‑off support
.
Automation Testing Responsibiliti
- esContribute to automation strategy and test coverage for the Claims platfor
- m.Develop and maintain automation test scripts for core claims workflows and reusable component
- s.Execute automated regression suites and analyze test result
- s.Ensure reusability and maintainability of automation assets for multi‑market adoptio
- n.Support automation framework enhancements and continuous improvemen
- t.Collaborate with manual testers to identify automation‑ready scenarios and reduce manual effor
- t.Participate in CI/CD‑aligned test execution where applicabl
e.
Required Skills & Experie
nceFunctional & Domain Ski
- llsStrong understanding of Insurance Claims domain (Life, Health, Employee Benefits preferre
- d).Experience testing Claims platforms / Claims Workbench / BPM‑based syste
- ms.Hands‑on experience with end‑to‑end claims lifecycle testi
- ng.Exposure to multi‑market or regional rollouts is an advanta
ge.Testing Ski
- llsSolid experience in manual testing: test case design, execution, defect manageme
- nt.Experience in automation testing (UI and/or regression automatio
- n).Knowledge of test design techniques and regression strategi
- es.Familiarity with Agile/Scrum delivery mode
ls.Automation & Tools (generic, tool‑agnost
- ic)Experience with test automation tools/frameworks (any modern UI or regression automation too
- l).Understanding of automation framework concepts (reusability, data‑driven testing, maintenanc
- e).Exposure to test management and defect tracking tools (e.g., Jira, ALM or equivalen
t).
Soft Skills & Ways of Wor
- kingStrong analytical and problem‑solving ski
- lls.Ability to work closely with business users, BAs, developers, and test manag
- ers.Good communication skills for defect triage and status report
- ing.Comfortable working in distributed / offshore‑onshore team mod
- els.Proactive mindset with focus on quality, efficiency, and continuous improvem
ent.
Education & Exper
- ienceBachelor's degree in Engineering, Computer Science, or equiva
- lent.5-8 years of testing experience (manual + automation
- mix).Insurance domain experience is highly prefe
rred.
Nice t
- o HaveExperience in claims transformation programs or core system moderniz
- ation.Exposure to automation scaling across multiple ma
- rkets.Experience supporting regulatory or audit‑driven testing in insu
rance.
Working location: District
7, HCMC
