Technical Support Engineer

Job Title: Technical Support Engineer

Working Model: Full-time / Remote work

Location: Vietnam

Company Overview:

Fox ESS was established in 2019 and, with its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.

We are now seeking a Technical Support Engineer to join our Technical team in Vietnam. This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.

Key Responsibilities:

1. Supporting Sales: Provide technical responses and documentation for sales inquiries.
2. Project Proposal and Solution Design:

• Evaluate whether products meet customer requirements and develop tailored solutions.

1. Training:

• Conduct training sessions and customize training content based on regional customer needs.

1. After-Sales Support and Issue Resolution:

• Provide technical support to customers via phone, email, chat, or on-site when necessary.
• Diagnose and troubleshoot hardware and software issues related to our products.
• Coordinate with internal technical and engineering teams to resolve complex problems.
• Prepare and maintain support documentation, FAQs, and technical materials.
• Maintain a high level of customer satisfaction through professional communication and problem-solving.
• Report common issues and customer feedback to the product and R&D teams for improvements.

Requirements:

1. Fluent in Vietnamese; proficiency in English or Chinese is a plus.
2. At least 1 years of experience in technical support, electrical engineering, or a related field.
3. Able to travel locally with a valid driving license.
4. Excellent problem-solving abilities and customer service mindset.

What we offer:

• Be part of a fast-growing global renewable energy brand.
• Flexible work arrangements and collaborative team culture.
• Opportunities for career growth and technical training.
• Comprehensive technical training and onboarding.

Contact Info:

If you&aposre passionate about clean energy and enjoy solving technical challenges, we want to hear from you!

Please send your resume to: [Confidential Information]