Technical Site Support

2-4 Years

This job is no longer accepting applications

Job Description

Responsibilities

Provide comprehensive technical support at customer sites, including mock-ups, testing, warranty handling, and on-site troubleshooting.
Manage and resolve customer complaints within 7 days, ensuring timely and effective solutions.
Analyze product-related issues through site assessments and collaborate with RS Lab and Quality Control to implement corrective actions.
Proactively identify and resolve technical issues to maintain service quality at existing customer sites.
Support product testing and the implementation of new products and technologies.
Coordinate with internal teams (Sales, Supply Chain, Warehouse) for site testing, forecasting, logistics, and issue resolution (e.g., leakage cases).
Monitor competitor activities at customer sites and provide market insights.
Maintain accurate records in CRM (visit reports, action plans, cases, regulatory requests).
Prepare periodic reports on progress and market trends, with recommendations to improve service strategies.
Build and maintain strong relationships with technical teams and key stakeholders at customer sites.

Requirements

Bachelor's degree in Engineering or a related technical field.
At least 2 years of experience in technical service, project support, or customer-facing roles within industrial or construction sectors.
Experience in complaint handling, product testing, and on-site technical support is highly preferred.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work both independently and collaboratively across functions.
Customer-oriented with a proactive mindset.
Strong organizational and time management skills.
Willingness to travel for site support, training, and testing activities.