Technical Service Agent

Were Hiring Technical Service Agents (English + Vietnamese)

We are looking for 2 experienced Service Desk / Technical Service Agents to join our client site in Vietnam Co Ltd, VSIP III, Binh Duong Province.

Location: VSIP III, Hoi Nghia Ward, Tan Uyen City, Binh Duong, Vietnam

Duration: 3 Months Contract

Openings: 2 Positions

• 24 years of Service Desk / IT Support experience
• Strong L1/L1.5 technical troubleshooting
• Expert in inbound call handling & ticketing
• Knowledge of Service Desk processes (FCR, KB usage)
• Fluent in English & Vietnamese (verbal & written)
• Flexible to work in a 24x7 environment
• Excellent communication & coordination skills

• Experience with Service Management tools (ticket updating, incident logging)

• Handle inbound calls, emails, and tickets promptly
• Troubleshoot & resolve L1/L1.5 issues (using KB articles)
• Coordinate with stakeholders to resolve incidents
• Ensure First Call Resolution (FCR) whenever possible

If you are looking for your next opportunity and meet the above skills, wed love to connect!

Apply by sending your CV to [Confidential Information]