About Us:
Krayden Inc. is a leading, technical distributor that partners with the industry's premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers.
- Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
- Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM's/OEM's.
- Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.
ROLE'S MISSION
To drive revenue growth and customer satisfaction by leveraging technical expertise and strong communication skills to manage sales projects, convert opportunities into sales, and ensure the successful application of products in various industries.
*This position is located in the Vietnam Territory
DESIRED OUTCOMES
- Meet or exceed sales targets for Krayden products.
- Drive product initiatives and customer solutions.
- Support technical excellence and identify new business opportunities
CANDIDATE COMPETENCIES | Candidate is able to:
- Understand technologies, applications, and requirements, and communicate them effectively to internal teams, suppliers, and customers.
- Conduct proactive outbound communications and handle inbound queries, troubleshooting complex problems.
- Collaborate across teams to integrate interdepartmental efforts and uncover sales opportunities.
- Manage reporting and administrative tasks, completing all daily, weekly, and monthly reports accurately and on time.
- Continuously improve product knowledge and sales skills.
- Resolve customer issues efficiently to ensure satisfaction and maintain strong relationships.
- Execute timely preparation of all expense reports, budgets, and other reports as requested by the company, customers, and suppliers.
- Travel for sales activities, visiting new and existing customers, and attend relevant trade shows to promote products and services.
THE ROLE
Yes, you read that right we're looking for a SUPERSTAR. Krayden is unconventional, and so is this role. We want someone who understands complex technical applications and can manage multiple projects to drive sales and profitability.
We're seeking seasoned engineering professionals with 10 years of sales experience, ideally in the chemical industry. This is a consultative sales role. Some cold calling may happen, but most leads come from various sources for you to manage.
You'll succeed if you love diving into technical details and helping customers choose the right solutions. We serve customers across the United States, Mexico, Asia, Brazil, and Europe you'll be their go-to expert. Cool, right
So, what will you be doing
You'll work closely with our applications engineering and sales teams to manage multiple projects, support customers with technical questions, recommend the right products, and ensure smooth project execution.
Meet or exceed sales targets for Krayden products (33% of your time)
- Retain and grow sales in assigned accounts.
- Develop and implement account plans and campaigns to identify additional business with past purchasers and new accounts to penetrate accounts and secure a greater share of customers supply needs.
- Probe customer and prospects need to uncover sales opportunities.
- Promote products and services.
Drive product initiatives and customer solutions (33% of your time)
- Coordinate and execute special product offerings with product managers to increase sales and vendor support.
- Conduct outbound communications via face-to-face, telephone, email, fax, and mail to identify customer needs and provide Krayden solutions, including interactions with both purchasing and engineering.
Support technical excellence and identify new business opportunities (33% of your time)
- Engage in continuous learning by reviewing internal resources, participating in technical training sessions, and studying customer presentations to enhance understanding of Krayden products and applications.
- Support customers with technical queries and recommend the right products for their applications.
- Handle inbound communications, troubleshoot complex customer problems, respond to inquiries/service requests, and respond to requests for proposals/quotes, regional referrals, blanket orders, large order pricing/discounting.
- Identify and properly qualify new business opportunities using available resources.
DESIRED SKILLS AND EXPERIENCE
What mindset do you require
Skills can be learned. Mindsets, though they can be learned too, are more often a part of who you are. We value the mindset at least if not more than either experience or hard skills.
- Curiosity We want a person who is curious, and rarely satisfied with the first answer. If you find something that doesn't agree with what you already think, then we want someone who wants to know why.
- Attention to Detail We want a person who is organized, manages their time well and has good observation skills.
- Continuous Improvement People and processes can always get better. We're looking for someone who questions every process to see if there's no room for improvement.
- Courage Bosses make mistakes and colleagues aren't always fair. That's life. We're looking for someone who may be afraid to confront these issues, but does it anyway.
What skills do you NOT need
Before we list the skills you do need, it is important that you know what skills or experience we do NOT require:
- Product knowledge: You do not need to know anything about any of the products Krayden sells, nor any of the services we provide. All will be taught on the job.
What skills do you require
- University Degree or equivalent experience
- 10+ years of B2B sales experience; chemical manufacturing or engineering experience preferred
- Proven experience driving successful sales results (sales growth year over year, improved customer retention, quantifiable business results, etc.)
- Proven results (quantifiable, definitive plan, execution, and results) in providing value added service to customers
- Strong PC and computer software experience Microsoft word, outlook, excel, PowerPoint and CRM Software
- Excellent communication skills (verbal and written)
- Strong analytical/discerning skills
- Exceptional listening and probing skills
- Ability to lead, motivate and direct the work of others
- Ability to work independently in assigned territory
Bonus skills:
The job does not require these skills, but they are welcome extras, be sure to mention them.
- An Engineering Degree: You do not need to be an engineer, but our products are by nature technical, so you will need to be able to grasp the concepts. If you want to learn, we're able to teach.
- Project management experience: You will need to manage multiple projects simultaneously. This means reporting internally as well as externally to both customers and suppliers. Strong project management skills will help you enormously.
- Presentation skills: You will be presenting all the time, be it internally or to customers or suppliers. If you are comfortable in front of a public audience you will be able to use those skills here.
If you're ready to combine technical expertise with sales excellence and make an impact in a fast-growing multinational, we want to hear from you.
Krayden Inc. is proud to be an Equal Opportunity Employer.
