Accountabilities
- Act as the single point of contact for the delivery of Facilities Management (FM) services to the client for the location
- Liaise regularly with the client and country lead on Critical Environment Management (CEM) facilities management issues.
- Implement regional JLL initiatives such as the CEM Compliance Review, Ops AIDE Audit, training programmes (Safety Week, EOS Back-to-Basics) and other initiatives as appropriate.
- Drive client specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc.
- Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
- Establish consistency in the monthly reporting in the country.
- Review and report against agreed SLA and KPIs.
- Relationship management and liaison with Client business managers, Building Management and local statutory authorities
Through vendor management and under the direction of the site FM lead oversee, supervise and manage the following services:
- Property Service Centre (PSC) Help Desk request management (PSC/Corrigo);
- Vendors management and contract management;
- Incident Reporting & Escalation;
- Technical support for move management and minor works support;
- Fixed Asset Inventory for facilities related assets
- Preventive maintenance program (Corrigo PPM) of Client owned equipment;
- Reactive maintenance tasks of Client owned equipment;
- Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;
- Monitor the quality assurance of all maintenance tasks;
- Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;
- Input change requests for maintenance into the Change Management System for approval;
- Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;
- Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;
Required Qualifications, Skills & Experience
- Excellent client service and communication skills.
- Ability to deal with a variety of issues concurrently.
- Ability to work under pressure with limited supervision.
- Goal oriented and focused on meeting performance targets.
- The ability to work well in a team environment.
- Property management experiences and client service industry experience an advantage.
- Sound computer skills including Microsoft suite of products.
