Technical Assistant to Aftersales Director

3-5 Years

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Early Applicant

Job Description

Technical Support & Case Coordination:
Monitor, consolidate, and analyze technical issues reported from vehicles in the market
Support handling critical, repeated, or safety-related technical cases
Track and follow up technical cases such as TIR, FQR, field issues, recalls, and service campaigns
Act as a technical liaison between the Director and related departments.
Warranty & Quality Data Analysis:
Collect and analyze warranty claims, failure modes, and quality trends
Prepare regular and ad-hoc technical and warranty reports for the Director and Executive Management
Monitor key KPIs including Warranty Cost, Claim Rate, Repeat Repair Rate, and Technical Closure Rate
Identify early warning signs of potential quality or warranty risks.
Management & Strategic Support
Prepare meeting agendas, technical reports, and presentation materials for the Director
Track action items and ensure execution of the Director's instructions
Support development, review, and improvement of after-sales technical and warranty processes
Participate in quality improvement and warranty cost reduction projects

Requirements

Bachelor's degree in automotive engineering, Mechanical Engineering, Electrical/Electronics, or Mechatronics
Minimum 3–5 years of experience in automotive technical support, after-sales, warranty, or quality functions
Experience working with OEMs, manufacturing plants, or authorized dealer networks is highly preferred
Solid understanding of vehicle systems, including powertrain, chassis, electrical/electronic systems, and ADAS
Ability to read, understand, and apply service manuals, technical bulletins, and engineering documents
Strong data analysis skills related to warranty and quality (Excel, Power BI is an advantage)
Strong communication and cross-functional coordination skills
Logical, structured thinking with high attention to detail
Ability to work closely with senior leadership and handle confidential information
Ability to work under pressure and manage multiple priorities
Good command of English in reading, writing, and professional communication