System Administrator

24x7 operational production support.

Performs backup/recovery using Veeam solution.

Keep monitoring & troubleshooting system including server/ hardware/ Storage/ VMware/ database 24/7 follow standard operating procedure within the agreed-upon SLAs.

Perform maintenance hardware (HPE, DELL), software (OS, ESXi, vCenter...) follow standard operating procedures.

Daily follow up the request via email/phone/ITSM tool.

Work closely with other team & partners to quick delivery services or resolve issues for customer.

Perform 24x7 incident and change management tasks.