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(Note: This position is open only to local citizens or passport holders of Hanoi.)
Email ID - [Confidential Information]
Title: Duty Supervisor
Job Purpose
- To assist in supervising and managing all aspects of Air India operations and customer services at the airport including check-in, boarding, ramp handling, arrival, and baggage services.
- Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning
- Ensure efficient performance of all duties by the subordinate staff, across both terminal and airside operations, as required
- Responsible for above activities at large international airport with daily departures of less than 10 flights.
Key Accountabilities
- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
- Drive ground service performance to deliver service excellence consistently across the domestic network.
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies.
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft.
- Plan for and ensure preparedness to deal with irregular operations and crisis situations.
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touchpoint.
- Monitoring OTP and take corrective measures.
- Ancillary revenue targets to be achieved
- Ensure all compliances are met as per company and regulatory requirement (IOSA, Labor
- Laws, other laws of the land)
- Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level.
- Contingency Handling Preparedness
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
Experience Required:
- 4+ Years of overall experience and 2 years of experience as a supervisor.
