Strategic Account Manager

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a $2 billion dollar business with over 5,000 associates

Position Summary & Objective

The Strategic Account Manager is responsible for managing and growing a portfolio of key strategic accounts. This role builds strong customer relationships, ensures delivery of high-quality solutions, and drives incremental revenue through account planning and execution. The Strategic Account Manager partners with senior colleagues to support global initiatives and contributes to long-term client partnerships, while progressively developing toward senior-level account leadership.

Essential Functions Performed by the Position

· Manage assigned strategic accounts, serving as the primary point of contact for customer stakeholders.

· Develop and implement account plans aligned with customer needs and company objectives.

· Support contract negotiations, renewals, and day-to-day commercial agreements.

· Identify and pursue growth opportunities within accounts, including cross-selling and upselling.

· Build strong working relationships with customer stakeholders at operational and mid-senior levels.

· Collaborate with internal teams (R&D, operations, finance, legal) to deliver solutions and resolve issues.

· Track account performance, profitability, and pipeline; provide updates and forecasts to sales leadership.

· Prepare presentations, proposals, and reports for customer and internal reviews.

· Contribute to tender and RFP processes under the guidance of senior colleagues.

· Support Senior Strategic Account Managers and Strategic Account Directors on global or high-value accounts.

· Mentor junior account team members and inside sales colleagues.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Position Qualifications Education:

· Bachelor's degree in Business, Sales, Marketing, or related field.

· MBA or equivalent advanced degree preferred.

Experience:

· 6–9 years of experience in sales, account management, or business development.

· Proven success managing mid-to-large B2B accounts; regulated or technology-driven industries preferred (e.g., secure printing, authentication, financial services).

· Exposure to tender processes and contract negotiations.

· Experience working in global or matrixed organizations.

Certifications/Licenses:

· None required.

· Certifications in Strategic Selling, Key Account Management, or negotiation advantageous.

Language Proficiency:

· Fluent in English.

Knowledge, Skills, and Abilities

· Strong account management and relationship-building skills.

· Commercial acumen; ability to assess account profitability and ROI.

· Skilled in solution selling and supporting negotiations.

· Excellent communication and presentation skills.

· Strong organizational and time management abilities.

· Comfortable coordinating cross-functional teams.

· Ability to manage multiple accounts in a fast-paced environment.

Working Hours and Conditions

· Hybrid: Office, client site, and remote as applicable.

Physical Characteristics and Demands

· Desk- and meeting-based, with customer interaction.

Travel Requirements

· Moderate travel (15%–25%) for customer meetings, account reviews, and events.

Crane Authentication is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we'll be in contact.