Relationship management - Act as the main point of contact for key clients, build strong, long-term relationships, and ensure client satisfaction
Strategic planning - Develop and implement tailored account strategies that align with both strategic sellers goals and Shopee focus to drive growth
Performance analysis - Analyze data to identify trends, measure performance, and present business reviews to showcase achievements and future opportunities with sellers
Problem-solving - Address and resolve sellers issues, complaints and challenges to ensure smooth relationship
Key account management for social sellers on Shopee's platform
Ensure the growth of sellers under management both in term of transaction volume and social program participations
Ability to foster relationship and pitch key social programs to sellers over the phone and in-person
Ability to manage large volume of phone calls for key account management follow-ups and sales pitch
Educate sellers on the details and benefits of the core Shopee's platform program and Shopee's social commerce program
Educate sellers on the key tools and strategies of social media including posting, boosting and monitoring traffic on social media
Build long-term relationship and foster trust with sellers under management
Negotiate deals with sellers within the parameters of the program that Shopee have determined
Requirements:
Bachelor or Master Degree.
2-3 years of experiences in Key Account Management, Business Development and Sales
Strong interests in e-commerce and social media
Prior experiences in social media related role would be a plus
Ability to adapt and thrive in fast-pace dynamic environment
Logical thinking and strong problem solving skills
Good command of English and Thai
Experience in Key Account Management, Merchandiser, Offline Business, Business Development would be a plus
Logical thinking and strong problem solving skills
Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
