Specialist, Claims Investigator

EDUCATION

• Police, Law, Finance, Economy, IT.

A bachelor's degree in criminal justice, criminology, law enforcement, or a related field is often required. Advanced degrees or specialized certifications can be advantageous.

PROFESSIONAL / TRADE QUALIFICATION

• Telephone skill.

Certifications from recognized institutions, such as Certified Fraud Examiner (CFE), Certified Financial Crime Specialist (CFCS), or equivalent, can enhance credibility and expertise.

EXPERIENCE

• Experience in communicating with stakeholders online, including colleagues, management, and clients.
• Skills in interviewing witnesses, victims, and involved parties online to gather information.
• Relevant Experience: Prior experience in law enforcement, private investigation, fraud examination, or a related field is typically required. Experience in specific industries (e.g., insurance, finance) can be beneficial.

Legal Knowledge: Thorough understanding of legal principles, regulations, and ethical standards related to investigations.

COMPETENCIES

• Ability to use online tools and communication software such as email, chat, and video conferencing.
• Analytical Skills: Strong analytical and critical thinking skills to assess complex situations, analyze data, and draw accurate conclusions.
• Attention to Detail: Meticulous attention to detail to ensure that no piece of evidence or information is overlooked.

Research Skills: Strong research skills to gather and verify information from various sources.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .