Job Description:
1. Maintain a Safe Working Environment
- Ensure full compliance with workplace safety standards, regulations, and company policies. Drive a strong safety culture through regular training and audits.
2. Drive Operational Performance & Initiatives
- Oversee the entire parcel sorting process from inbound to outbound, ensuring speed, accuracy, and SLA adherence (Service Level Agreement).
- Monitor key performance indicators (KPIs) such as parcel throughput, scan accuracy, processing time, and labor productivity.
- Analyze daily operations data to identify process bottlenecks and implement corrective actions.
- Roll out and manage initiatives related to process automation, facility layout optimization, and system upgrades in collaboration with central tech and engineering teams.
- Forecast volume growth and scale operational capacity accordingly, including peak season and campaign planning
- Ensure close coordination with Linehaul, First-mile, and Last-mile teams for smooth end-to-end parcel flow.
3. Leadership & People Management
- Lead and manage a large team of assistant managers, supervisors, team leaders, and operators and contractual workers during peak operations.
- Drive daily shift planning, workforce scheduling, and headcount forecasting in line with demand fluctuations.
- Provide strong coaching and performance feedback to team members to build a high-performance culture.
- Foster a collaborative and inclusive working environment that promotes ownership, accountability, and continuous learning.
- Partner with HR and Training teams to recruit, onboard, and develop talent pipelines at the sorting center.
Requirements:
- Bachelor's degree in Logistics, Industrial Engineering, Supply Chain Management, or relevant field.
- Min 8+ years of hands-on experience in logistics/warehouse/fulfillment center operations, with at least 5 years in a managerial role.
- Proven ability to lead large operational teams in a high-pressure, time-sensitive environment.
- Familiarity with Sorting Center Operations 5S, Lean, or Six Sigma is a plus.
- Good command of Vietnamese and intermediate English (reading/writing/speaking).
